Frequently Asked Questions
Q. What is your service? Is it an online course?
A. No, we do not offer any kind of online training course. We are an authorized
exam agent who will help you obtain IT certification with your least effort.
Q. If the test is shown as being done in UK, will that not be a problem
if someone realizes that I am based in US?
A. Not for ever. The testing site information will not appear on your
certificate, the wallet card, the score report and the official certification
site. In one word, it is totally the same wherever you do the tests.
Q. Are these exam passes registered at Microsoft / Cisco? So if
anyone checks the status with Microsoft /Cisco, it can be confirmed as
a proper exam pass?
A. Definitely. Exams will be taken at the authorized testing centers with
the help of the certified instructor.
Q. How to make sure that you will help me pass the exam after you
recieve my remittance?
A. itcerthome has been in business for 2 years and helped hundreds of
persons get certified. We obtain business mostly from referrals and word-of-mouth.
Therefore, a good reputation is regarded as the most important component
of our business.
Q. how do you deal with if you can't pass the exam?
A. the best member of our institution will take part in the exam for you.
Before we have the 100% confidence to pass the test we will not ask you
to pay for any charge. If something like lack of electricity suddenly
or broken of the computer happened to intermit the test,we will arrange
another test for you again,and you needn't pay for any additional charge.
Q. Under which qualifications you provide your exam service,and how
do you make sure of it?
A. ITCERTHOME have 5 allied VUE OR PROMETRIC'S test center in TAIWAN and
mainland of China,with which we have build the good coorperative relationship.
So it's impossible to have any risk. We have help hundreds of clients
successfully obtain their certifications without any faliure records.
All of your tests(include MCT, CCIE,CCMP,OCP and so on) will be attended
by our professional members or by the administrators of the TEST centers.
We ensure that they can help you pass any test for once. Further more,
if they don't pass the exam for once ,we will arrange another test again
for you without any additional charge. Or we will return the money to
you if you request.
Q. Do I have any risk if I purchase your exam service?
A. Please take it easy. All of our tests are arranged by the trainers
in our allied testing centers. So you don't have any risk.
Q. Do you offer any other IT Certification testing service except
for the ones you list on your websites?
A. We can provide for the service for any IT certification exam within
VUE or PROMETRIC. Please consult us the testing subjects unlisted on MAIL,
MSN or on-line support.
Q. How long will I recieve the certification after I pay for the charge?
A. On the second day after we have confirmed you have paid for the testing
registration we will begin your exam. Usually the exam will finish within
the different time according to the numbers of the singal subjects. The
longest exam lasts one week.
Q. Do I have any risk if I provide you my personal information? How
do you save your clients' information?
A. no. We have to explain that the personal information you offer to us
is only used to testing registration and mailing the certification.All
personal information would be permanently removed from our system after
your confirmation regarding the arrival of the certificates.Please rely
to us after you have recieved your certification.
Q. I'm your old client, I still want to choose your testing service
for the new tests, would you offer me the cheaper price?
A. Thank you for your support of ITCERTHOME. We offer favourable price
for our old clients.And the favourable price is according to the testing
service you choosed in our websites before.If you introduce your freinds
to our websites, we also can provide him/her the favourable price. You
also can apply to be a surrogate of our websites, we will give you the
vicegerent price of the IT Certification tests.
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